Ridiculous Doesn't Even Begin to Describe It
Dear Luna Park,
Words cannot express how grateful I am to you for having a delivery option. I truly appreciate it. Really. Thank you for taking the much needed cue from NYC, and for allowing me to sit on my lazy ass while you bring food to me.
BUT.
One of the main reasons I order from you is for your tasty tasty S'mores. I'm not proud of it, but it's true. I dig the Cobb Salad, sure, but the S'mores really get me dialin'. So is it too much to ask that you actually remember to bring them when you come rather than forgetting them EVERY SINGLE FUCKING TIME??????
I get that delivery is hard, and even harder when you are running an in demand full service restaurant. Still, you offer the service, so I'm inclined to think after some time (it's been what? almost 2 years now since you started this whole experiment?) you might actually figure your shit out.
Besides the S'moresnesia, it takes 15 fucking minutes to order on the phone, I am placed on hold no less than 3 times, I speak to two different people and repeat my order 187 fucking times. Then it takes 7.2 hours for the delivery, during which time you call me to ask me questions you forgot the first 186 times 'round. Are you kidding me? Also, the S'mores are not the only item we've found missing in the past, it is simply the one that is missing most frequently.
The kicker? Anticipating yet another S'mores disaster this evening, I specifically asked that the bag be checked before departing the premises so that my chocolate/marshmallow delight would not be left behind. And STILL the bag shows up after an hour and a half with no fucking s'mores.
It's worth mentioning that you don't deserve the kind driver that always offers to go back and get them for us. He rocks. Whoever is putting the order into the computer, however, does not. I have called at least 3 times in the past (and used my sweetest "oh, this stuff happens" voice) just to let you know it was left off, in the hopes that somehow it might change future issues of this sort, but clearly it doesn't. Maybe (maybe?) this post will.
Please, Luna Park, please. I want to love you right. You just make it so damn hard.
xoxo
Joy
"To eat is a necessity. To eat intelligently is an art."
-- La Rochefoucauld
posted by Joy @ 9:31 PM
2 Comments:
Nothing like bad service to get you posting. Glad to see you back! By the way, have you tried Canteen? I think it's the new love of my life. delightful! Great service, easy to get in to, beautiful decor the food is DELISH.
I know, it happens to me. I order a delicious chinese lunch to be picked up by myself and lunchtime, and go back to the office to find my crispy, tasty egg roll I dream about between visits to be MISSING!! The succulent peking duck and greens with sweet sour soup on the side is worth the visit though, but I wish they would get their act together!!
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